Payment Schedules

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Every payer has an associated payment schedule.  The payment schedule is a list of pending Direct Debit  payments of varying amounts that will be collected in the future.


When PayGate creates a collection submission it uses the payer's schedules to determine which collection are due and how much they are for.


Depending on your specific rights within PayGate you can view a payers collection schedule and also change the individual amounts and collection dates.




Viewing the schedule.


To view a payer's collection schedule carry out the following:


  1. From Manage Payers - From the Manage Payer's page (Collections > Manage Payers) choose the group that the payer belongs to.  Find the payer within the table of payers and click on 'View Schedule'.


  1. From Find Payers - From the menu choose 'Collections > Find Payers'. Enter your search text, for example enter the payer surname and click 'Find Payer'.  Click the payer link in the search results of the payer to be taken to the payer record.  Click the 'Payment Plan' tab and then click the 'View Collection Schedule' button.






Status Column


The status column show the status of each individual item in the collection schedule.



Status

Explanation

Pending First Submission

The scheduled item is the first direct debit collection of the schedule.  (Transaction Code 01)

Pending Regular Submission

The scheduled item is a regular direct debit collection.   (Transaction Code 17)

Pending Re-Presentation

The item is a re-presentation of a previously submitted collection. (Transaction Code 18)

Pending Final Submission

For schedules that have a finite or fixed number of collections, this item is the final collection of the schedule. (Transaction Code 19)

Processing

The item has been added to a submission.  The submission is currently in the PayGate approval process or waiting to be submitted to BACS.

Submitted

The item has been successfully send to BACS for processing.  This is the default setting for all collections that are sent to BACS by PayGate.  The status will not change from 'Submitted' unless PayGate receives a message from BACS via ARUDD that the collection failed.

Failed

PayGate received an failed collection report from BACS via the ARUDD messaging service.  An alert message will have also been created together with a change to the payer's history.  The state of the payer's schedule will depend on the specific failure reason.  You can drill down into the failure reason by clicking on the 'Payer' link and opening the 'Payer History' tab or 'Alerts' tab.

Error

PayGate has flagged the item as being in an error state.  This may indicate a technical fault and you should talk to you IT department so that the error can be resolved.

Suspended

The payer's record within PayGate has been suspended.  While the record is suspended PayGate cannot make any further collections on that payer and so all future collections in the schedule will be suspended.


A payer can be taken out of the suspended state by clicking the payer link.  Once the payer has been taken out of the suspended state the schedule will return to normal and collections can resume.

Closed

The payer record within PayGate has been closed.  This is either as a result of PayGate receiving certain messages via the ARUDD messaging service from BACS or by a PayGate user manually setting the payer to 'closed'.  This state is irreversible and so no future collections for this payer can take place.





Deleting a collection item from the schedule.


You can delete an individual collection item from a payer schedule.  Note -  this will permanently remove the item from the schedule.


  1. Click the button marked 'Delete' to the left of the payment item you wish to delete.


  1. PayGate will ask for confirmation: 'Are you sure you want to delete this record?'.  Click 'OK' to delete the record.  Click 'Cancel' to cancel the delete process and leave the item intact.


  1. If you click 'OK' to confirm, PayGate will permanently remove the item from the schedule.





Edit a collection Item in the schedule


You can edit an individual collection item in a payer's schedule.  This is useful from modifying the date of a collection or making small adjustments to the collection amount.


1 - Click the button marked 'Edit'  to the left of the payment item you wish to modify.  You will enter the item editor.



2 - You can change one or more of the following:



3 - Make the edits that you require and then click the blue 'Update' button to save the changes.  To cancel changes click the 'Cancel' button to leave the item unchanged.



Note:  PayGate check the changes you make and will reject changes that are not allowed.  If you are unable to save the updated item after clicking 'Update' please check the changes.