Note: This section is applicable to only to those customer with an on-site version of PayGate.

You can use PayGate DDMS to send payer messages via email.  This is a quick and efficient way to send important messages to your payers and is allowable under the Direct Debit scheme rules.

Customers with an on-site version of PayGate Enterprise.

PayGate requires the services of an SMTP server in order to send messages by email.  This could be your corporate email server or an on-line SMTP service.

Connecting PayGate to an SMTP Server.

Before PayGate can send emails via an SMTP server you must configure the SMTP settings into PayGate.  You do this in the PayGate Server menu using your customer administrator account.  Open the External Services Configuration and navigate to SMTP Service.

Enter the host name or IP address of the SMTP server into the SMTP Host Address text-box. By default PayGate will assume a default TCP port of 25 is  used.  If your SMTP server uses a different port then you can specific the port by using the common convention of adding a colon followed by the port number.  For example 10.20.30.40:587.

Enter the SMTP Email from Address.  This is the email 'from' address that your payer will see when they receive the email.

If your SMTP server requires authentication then ensure the 'Requires Authentication' check box is ticked.  You should then enter the username and password of the user account that can authenticate to the SMTP server.

Some newer SMTP service require an SSL connection.  Click the 'Email Service requires SSL' if this is the case.

Save the SMTP settings by clicking 'Update'.